Privacy Policy

Scope Of This Privacy Policy

This Privacy Policy applies to personal information handled by TD Interactives in connection with:

• The TD Interactives website.
• Website enquiry and support forms.
• Telephone, email and in-person communications.
• Website design and development projects.
• Website hosting and domain services.
• Email configuration and technical support.
• Website maintenance and security services.
• Search engine optimisation and digital marketing.
• Business plans and management frameworks.
• Billing, administration and client management.

This policy does not automatically govern the independent privacy practices of third-party websites, service providers, software platforms or client businesses.

Personal Information We May Collect

Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect information including:

We generally do not require clients to provide complete payment card details directly to us where payment can be processed through a financial institution or secure third-party payment provider.

How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website.
• Request a quotation or consultation.
• Complete a project onboarding form.
• Contact us by telephone, email or messaging service.
• Attend a meeting or remote support session.
• Approve a quotation or make a payment.
• Request website, hosting, email or technical support.
• Provide content or information for a project.
• Subscribe to communications or request information.

Information may also be collected:

• From publicly available business sources.
• From a person authorised to act on your behalf.
• From a business partner, accountant, consultant or supplier.
• From domain, hosting or software providers involved in your project.
• Through website analytics, server logs and security systems.
• During the administration of client accounts and services.

Where reasonable and lawful, you may contact us without identifying yourself. However, we may be unable to provide certain services, quotations or support without sufficient identifying and contact information.

Why We Collect And Use Personal Information

We may collect, hold and use personal information for purposes including:

• Responding to enquiries and requests.
• Preparing quotations and project proposals.
• Providing website design and development services.
• Registering or managing domains and hosting accounts.
• Creating or configuring email services.
• Maintaining, securing and supporting websites.
• Providing SEO and digital marketing services.
• Preparing business documentation and management frameworks.
• Processing invoices and maintaining financial records.
• Managing our relationship with clients and suppliers.
• Diagnosing technical faults and responding to support requests.
• Improving our website, services and client experience.
• Meeting legal, regulatory, insurance and accounting obligations.
• Protecting our systems, clients and business against fraud or misuse.

We may also use information for another purpose where you have consented, where you would reasonably expect that use, or where the use is otherwise permitted or required by law.

Sensitive Information

Sensitive information may include information about an individual's health, racial or ethnic origin, political opinions, religious or philosophical beliefs, professional or trade association membership, criminal record, biometric information or other categories recognised under applicable privacy law.

TD Interactives does not ordinarily seek to collect sensitive information.

However, sensitive information may occasionally be provided as part of a business plan, compliance document, website project, support request or other professional service.

Where sensitive information is provided, we will seek to use it only:

• For the purpose for which it was supplied.
• For a directly related purpose where permitted.
• With your consent.
• Where required or authorised by law.

Website And Technical Information

When you visit our website, technical systems may automatically record information such as:

• Your IP address.
• The date and time of your visit.
• The pages you viewed.
• The website or search engine that referred you.
• Your browser type and operating system.
• Your general device category.
• Website performance and error information.
• Security and server log information.

This information may be used to maintain website security, diagnose faults, monitor website performance, understand visitor behaviour and improve our services.

Technical information may sometimes be capable of being associated with an identifiable person, particularly when combined with other information.

Cookies, Analytics And Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve performance and understand how visitors interact with our website.

Cookies are small files that may be stored by your web browser. Depending on the systems enabled on our website, cookies may be used for:

• Remembering website preferences.
• Maintaining website sessions.
• Improving website security.
• Measuring website traffic.
• Understanding page performance.
• Preventing spam and automated form submissions.
• Measuring advertising or campaign performance.

We may use services supplied by providers such as Google for analytics, advertising measurement, maps, video content or other website functionality.

Where advertising tools or tracking pixels are used, those services may collect technical and usage information in accordance with the privacy policies of their respective providers.

You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Further information is available in our separate Cookie Policy.

Marketing Communications

We may occasionally use contact information to send existing or prospective clients relevant information about:

• Services they have requested or previously used.
• Website, hosting or security updates.
• New TD Interactives services.
• Helpful business or digital marketing information.
• Renewals, maintenance or account notices.

We will seek to send promotional communications only where permitted and where it is reasonable to do so.

You may request that we stop sending promotional communications at any time by:

• Using an unsubscribe link where one is provided.
• Replying to the communication.
• Contacting TD Interactives directly.

Service-related communications, invoices, security alerts and important account notices may still be sent where necessary to administer an active service.

When Personal Information May Be Disclosed

TD Interactives does not sell or rent personal information.

We may disclose limited information where reasonably necessary to:

• Deliver an agreed service.
• Register or manage a domain name.
• Provide website hosting or email services.
• Configure third-party software or platforms.
• Process payments or maintain financial records.
• Provide website security, backups or technical support.
• Engage professional advisers, suppliers or contractors.
• Respond to fraud, security or legal concerns.
• Comply with a legal or regulatory obligation.

Recipients may include:

Where practical, we seek to provide third parties only with the information reasonably necessary for the relevant purpose.

Overseas Storage And Service Providers

Some technology, hosting, analytics, communication, cloud storage, software and support providers used by TD Interactives may store or process information outside Australia.

The countries involved may vary according to:

• The hosting provider selected.
• The location of cloud data centres.
• The software platform used for a particular project.
• The client's selected email or business services.
• The infrastructure used by international providers.

Providers may include internationally operated businesses such as Google, Microsoft, Meta, domain registrars, software vendors, cloud infrastructure providers and security services.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps required by those laws before disclosing personal information overseas, unless an exception applies.

By requesting services that depend on an overseas provider, you acknowledge that information required for that service may be processed in jurisdictions outside Australia.

Information Collected Through Client Websites

TD Interactives may design, host, maintain or provide technical services for websites owned and operated by clients.

Those websites may collect information through:

• Contact and enquiry forms.
• Booking or registration forms.
• E-commerce systems.
• Newsletter subscriptions.
• Membership or login systems.
• Analytics and advertising tools.
• Employment application forms.
• Payment or donation systems.

Unless otherwise agreed, the client is responsible for:

• Determining what information its website collects.
• Ensuring that collection is lawful.
• Providing an appropriate privacy policy and collection notices.
• Obtaining consent where required.
• Responding to privacy requests from its own customers.
• Managing downloaded or exported customer information securely.
• Complying with industry-specific privacy obligations.

Technical Support And Account Access

To provide website, hosting, email or technical support, clients may give TD Interactives access to:

• Website administrator accounts.
• Hosting control panels.
• Domain and DNS accounts.
• Email configuration details.
• Google or Microsoft administration systems.
• Remote computer support sessions.
• Analytics and advertising accounts.
• Other systems needed to complete the requested work.

We seek to access only the information and systems reasonably required to provide the requested service.

Clients should avoid sending passwords through unsecured channels where a safer method is available. Passwords should be changed following support where appropriate, particularly if temporary credentials were created.

Remote support sessions should be supervised by the client unless another arrangement has been expressly agreed.

Security Of Personal Information

TD Interactives takes reasonable steps appropriate to the nature of the information and our business operations to protect information against:

• Misuse.
• Interference.
• Loss.
• Unauthorised access.
• Unauthorised modification.
• Unauthorised disclosure.

Measures may include:

No internet transmission, email system, cloud platform, website, computer or storage system can be guaranteed to be completely secure.

Clients also have an important role in protecting information by using strong passwords, maintaining secure devices, limiting account access and promptly reporting suspicious activity.

Suspected Data Breaches

A data breach may occur when personal information is lost, accessed without authorisation, disclosed without authorisation or affected by a security incident.

If TD Interactives becomes aware of a suspected breach involving information we control, we may:

• Investigate the circumstances.
• Take steps to contain the incident.
• Secure affected accounts or systems.
• Change credentials or restrict access.
• Restore information from available backups.
• Assess the nature and possible consequences of the breach.
• Contact affected clients or service providers.
• Obtain technical, legal or professional advice.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, notifications may be made to affected individuals and the Office of the Australian Information Commissioner as required by law.

Where an incident affects information controlled by a client through its own website or business systems, TD Interactives may provide reasonable technical assistance. The client remains responsible for obtaining its own legal advice and meeting any notification obligations that apply to its organisation.

Information Retention And Disposal

Personal information may be retained for as long as reasonably necessary to:

• Provide ongoing services.
• Maintain accurate client and project records.
• Provide future support and account recovery.
• Meet taxation, accounting or legal obligations.
• Resolve disputes or respond to claims.
• Maintain security and operational records.

Certain business and financial records may need to be retained for periods required by Australian law.

When information is no longer reasonably required and there is no lawful reason to retain it, we may take reasonable steps to delete, destroy or de-identify it.

Information may continue to exist temporarily within secure backups until those backups are overwritten or expire through ordinary system processes.

Accessing Or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate, incomplete or outdated information be corrected.

Before providing access or making a significant change, we may ask you to verify your identity and authority.

We will seek to respond within a reasonable period. In some circumstances, access may be limited or refused where permitted by law, including where:

• Access would unreasonably affect another person's privacy.
• The request relates to legal proceedings or privileged material.
• Providing access would be unlawful.
• The request is frivolous, vexatious or excessive.
• The information is not held by TD Interactives.

We will not ordinarily charge for making an access request. A reasonable administrative fee may apply where substantial work is required to locate, prepare or provide records, where permitted by law.

Where we refuse a request, we will seek to provide an explanation unless prevented from doing so.

Privacy Questions And Complaints

If you believe that TD Interactives has mishandled your personal information, please contact us with:

• Your name and contact details.
• A description of your concern.
• Relevant dates or communications.
• The outcome you are seeking.

We will review the matter and seek to respond within a reasonable period.

We may request further information where required to investigate the concern.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes To This Privacy Policy

TD Interactives may update this Privacy Policy from time to time to reflect:

• Changes to our services.
• Changes to website technology.
• New software or service providers.
• Changes to privacy or data protection requirements.
• Improvements to our information-handling practices.

The current version will be published on the TD Interactives website together with the date it was most recently updated.

This Privacy Policy should be read together with our:

• Terms & Conditions
• Cookie Policy
• Email Services Policy
• Website Terms Of Use